Delivery Policy

Products

SkeletIQ is web-based software delivered over the internet at skeletiq.com. Access is granted immediately on successful signup or payment — there is nothing to download, install, or wait for. A confirmation email is sent to the address on the account at the time of purchase. If access has not activated within 30 minutes of a successful payment, contact us and we will resolve it or refund you.

Advisory services

Advisory work is delivered remotely — video calls, written reviews, and documents shared electronically. Scheduling and turnaround times are agreed in writing before an engagement begins, and typically run from a single session to a few weeks depending on scope.

Development deliverables

Software development and AI tool development are delivered electronically against the milestones set out in the engagement agreement. Depending on what was agreed, a delivery may include source code, access to a repository, deployment to your infrastructure, build artefacts, and written documentation.

A milestone is delivered when we hand over the agreed artefacts — for source code, by granting access to the repository or transferring it to an account you control. We confirm each delivery in writing. Timelines are agreed per engagement and depend on your timely provision of access, information and reviews.

We do not host or operate what we build for you unless a separate support or maintenance agreement says so.

Service availability

We aim to keep our products continuously available, but access may be interrupted for maintenance, updates, or reasons outside our control. Planned maintenance is announced in advance where practical. Uptime commitments for work we deliver to you are set out in the relevant engagement or support agreement.

Problems with delivery

If you cannot access something you have paid for, email contact@sabhahith.com. We acknowledge within 3 working days. If we cannot restore access, the Cancellation & Refunds policy applies.