Cancellation & Refunds

Product subscriptions

This covers subscriptions to the products we operate: SkeletIQ. Each has a free tier, so you can evaluate it fully before paying. Paid subscriptions are billed monthly in advance.

• Cancel any time. Your subscription stays active until the end of the period you have already paid for, and is not renewed after that.
• Refunds. If you cancel within 7 days of a charge and have not made substantial use of paid features in that period, we will refund that charge in full.
• Billing errors. Charged twice, or charged after cancelling? Tell us and we will refund it in full, regardless of the 7-day window.
• Part-used months are not otherwise refunded, since you retain access for the period you paid for.

Advisory engagements

Advisory work is scheduled time, so cancellation terms reflect how much notice we get:

• More than 7 days' notice — any advance paid is refunded in full, or credited to a rescheduled engagement.
• 2 to 7 days' notice — 50% of the advance is refundable; the remainder covers reserved capacity.
• Less than 48 hours' notice — the advance is not refundable, though we will always try to reschedule instead.
• Work already delivered is invoiced in full and is not refundable.

Introductory calls are free and can be cancelled or rescheduled at any time at no cost.

Development engagements

Software development and AI tool development are delivered against agreed milestones, so cancellation works by milestone rather than by notice period:

• Cancel at a milestone boundary. Either side may end the engagement in writing at the end of any completed milestone.
• Delivered and accepted work is invoiced in full and is not refundable. Intellectual property in that work still transfers to you on payment.
• Work in progress. If you cancel mid-milestone, we invoice for the work completed to that point and hand it over in whatever state it has reached. Any advance beyond that amount is refunded.
• Deposits. Where an advance reserves delivery capacity, it is refundable in full if you cancel more than 14 days before the agreed start date, and is otherwise credited against the first milestone.

Scoping and estimation carried out before an engagement begins is not charged unless we agreed otherwise in writing.

If we cancel

If we cannot deliver an engagement for any reason, you receive a full refund of everything paid and not yet delivered.

How to request a refund

Email contact@sabhahith.com with your invoice number or the email address used at signup. We acknowledge within 3 working days.

Approved refunds are returned to the original payment method within 7 to 10 working days. Your bank may take longer to show it. Refunds are made in the currency originally charged; we are not responsible for exchange-rate differences or your bank's fees.

Taxes

Where GST was charged, it is refunded proportionately with the refunded amount and reflected in a credit note.